1. Contact Us

If you have any concerns about your order, please reach out to us at info@mouskoscandles.com. We’re always happy to help and will do our best to resolve any issue promptly.

2. Damaged Products

We take great care in producing and packaging each order.
In the unfortunate event that your item arrives damaged, please notify us within 2 days of delivery and provide photos of the damaged product and packaging.
We will arrange a replacement or suitable solution as soon as possible.

3. Refunds & Replacements for Used Candles

Please note that we are unable to offer refunds or replacements for candles that have been used.

4. Exchange Policy

If a candle isn’t the right match for you, you may return it for an exchange of equal value within 30 days of purchase.

• The item must be in its original condition and packaging.

• Return shipping costs are the buyer’s responsibility.

Once the returned item is received and inspected, we will process your exchange.

If you need more details or assistance, please contact us, we’re here to help!

Returns & Refunds Policy