1. What Makes Our Products Unique?

At Mouskos Candles, we specialize in crafting high-quality candles that transform your home. We see fragrance as the perfect finishing touch, enhancing your space and reflecting your personal style. What sets us apart is our commitment to excellence at every stage, from design and production to shipping, all managed locally in Cyprus. When you choose Mouskos Candles, you're choosing products that are thoughtfully made to elevate your home and seamlessly fit into your daily life.

2. What type of wax do you use in your candles?

We use 100% high-quality soy wax for our candles, known for its clean and sustainable burning properties.

3. Are your fragrance oils safe?

Yes, our fragrance oils are paraben and phthalate-free, sourced from reputable suppliers to ensure safety and quality.

4. Are your candles eco-friendly?

Yes, we prioritize sustainability. Our candles are made from 100% soy wax, a renewable resource, and we use eco-friendly packaging whenever possible.

5. Do you have a physical store where I can purchase your candles in person?

Currently, we operate exclusively online, and we do not have a physical storefront. You can explore our full range of candles and make purchases conveniently on our website. If you have any questions or need assistance, feel free to reach out to us.

6. How can I contact customer support?

You can reach our customer support team by emailing info@mouskoscandles.com. We are here to assist you with any inquiries or concerns.

7. What should I do if my candle arrives damaged?

If your candle is damaged during delivery, please inform us within 2 days of receipt, and we will arrange for a replacement.

8. Can I return a used candle?

Unfortunately, we cannot accept returns or replacements for candles that have been used.

9. Is there a warranty on your candles?

We do not offer a specific warranty, but we stand by the quality of our products. If you encounter any issues, please contact us for assistance.

10. Can I exchange a candle for a different scent?

Yes, you may exchange your candle for another of equal value within 14 days of the original purchase. The buyer is responsible for return shipping costs.

11. How long does shipping take?

Shipping times typically take 1-2 business days from ACS point to point delivery and may vary based on location and workload. Please refer to our Shipping Policy for estimated delivery times.

12. Do you offer international shipping?

We do not offer international shipping at the moment. We only ship to Cyprus and Greece.

13. Do you offer wholesale pricing for bulk orders?

Yes, we provide competitive pricing for wholesale orders. If you are interested in purchasing our candles in bulk quantities, please contact us at info@mouskoscandles.com to discuss wholesale pricing.

14. Do you make custom orders for events?

Absolutely! We understand that every event is unique, and we're thrilled to offer custom candle orders tailored to your specific needs. Whether you're planning a wedding, event, or any special occasion, we are ready to work with you to create the perfect candles and accessories to complement your theme. Contact us at info@mouskoscandles.com or fill out this form and we'll be delighted to discuss customization options, including scents, colors, and packaging, to make your event truly memorable.

FAQs